Payment and Shipping Policy
Last updated: October 2026
Processing Time
Zero-power (non-prescription) orders are processed within 1–3 business days. Prescription and custom-lens orders are made to order and take 4–6 business days to prepare before shipping.
Delivery Times
Estimated delivery from order to doorstep, in business days: United States — zero-power 7–11, prescription 11–15; Europe — zero-power 9–11, prescription 9–14; rest of the world — zero-power 9–14, prescription 13–18. Times can vary with customs processing.
Shipping Rates
- United States & Europe: Free shipping, with import duties and taxes included — no surprise fees on delivery.
- Rest of the world: Shipping is calculated at checkout; any local duties or taxes may be payable by the recipient.
Tracking
You will receive a tracking link by email as soon as your order ships.
Customs & Duties
For US and EU orders, duties are prepaid by us. For other regions, the recipient may be responsible for any import duties or taxes charged by local authorities.
Delays, Lost or Damaged Parcels
If your order is significantly delayed or lost, contact connect@sleepaxa.com and we will make it right. If it arrives damaged, please report it within 24–48 hours of delivery with photos.
Incorrect Address
Please ensure your shipping address is correct at checkout. We cannot be responsible for orders sent to an incorrectly provided address, but we will always help where we can.