Privacy Policy
Last updated: July 2026
Sleepaxa Private Limited (“Sleepaxa”, “we”, “us”) respects your privacy. This policy explains what information we collect, how we use it, and the rights you have.
Information We Collect
- Order & account information: name, email, phone, billing and shipping address, and order history.
- Payment information: processed securely by our payment providers. We do not store your full card details.
- Prescription information: where you order prescription lenses, the lens details you provide.
- Usage & device data: IP address, browser type, pages viewed, and cookie data collected automatically.
How We Use Your Information
- To process, fulfil, and deliver your orders and provide customer support.
- To send order updates and, with your consent, marketing communications.
- To improve our website, products, and services.
- To detect and prevent fraud and to comply with legal obligations.
How We Share Information
We share data only with service providers who help us operate — including Shopify (our e-commerce platform), payment processors, shipping carriers, and analytics providers — and where required by law. We do not sell your personal information.
Cookies
We use cookies to run the store, remember your cart, and analyze traffic. You can control cookies through your browser settings.
Your Rights
Depending on where you live (including under the EU GDPR and California CCPA), you may have the right to access, correct, delete, or port your data, and to opt out of marketing or the “sale” of personal information. To exercise these rights, email connect@sleepaxa.com.
Data Retention & Security
We keep personal data only as long as needed to fulfil orders and meet legal obligations, and we use industry-standard measures to protect it. No method of transmission over the internet is 100% secure.
Contact
Questions about your privacy? Email connect@sleepaxa.com.