Returns & Replacement

Last updated: July 2026

We want you to love your Sleepaxa eyewear. If you are not completely satisfied, we are here to help.

30-Day Returns

Non-prescription (zero-power) glasses may be returned within 30 days of delivery for a refund or exchange, provided they are unused, undamaged, and returned in their original packaging with all accessories (case and cleaning cloth).

Prescription & Custom Lenses

Prescription, progressive, bifocal, prism and custom-tint lenses are made to order specifically for you and cannot be returned unless they arrive damaged or defective, or were made incorrectly on our part. If we made an error with your order, we will remake or refund it at no cost to you.

How to Start a Return

Email connect@sleepaxa.com with your order number and the reason for your return. Our team will send you return instructions. Please do not ship items back before contacting us.

Refunds

Once your return is received and inspected, we will notify you whether it is approved. Approved refunds are issued to your original payment method, typically within 5–10 business days. Original shipping charges, where applicable, are non-refundable.

Exchanges

Prefer a different frame, tint, or size? We are happy to exchange eligible items — just contact us and we will arrange it.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos and we will replace it or refund you at no additional cost.

Warranty

All frames are covered by a 1-year limited warranty against manufacturing defects. Please see our Warranty Policy for full details.

Return Shipping

For non-defective returns, return shipping is the customer’s responsibility. For defective, damaged, or incorrect items, we cover return shipping.

Questions? Contact connect@sleepaxa.com.