Returns & Replacement

Last updated: September 2026

We want you to love your Sleepaxa eyewear. If you are not completely satisfied, here is exactly how returns work.

30-Day Returns — zero-power glasses

Non-prescription (zero-power) glasses may be returned within 30 days of delivery for a refund or exchange, provided they are unworn, undamaged and returned in their original packaging with all accessories (case and cleaning cloth).

Prescription & custom lenses — not returnable

Prescription, progressive, bifocal, prism, high-index and custom-lens orders are made to order for your eyes and cannot be returned or exchanged. The only exceptions: if the lenses arrive damaged or defective, or were made incorrectly by us, we will remake or refund them at no cost to you.

How to start a return

  1. Email connect@sleepaxa.com within 30 days of delivery with your order number and the reason for the return.
  2. We reply with a return authorisation and packing instructions. Please do not ship anything before you receive this.
  3. Pack the glasses securely in the original case and box and ship them to our warehouse:
    Sleepaxa Private Limited
    Shop No. 3 & 4, Myopto, Near ND Kothari School, Model Town, Dumbhal Road, Parvat Patiya, Surat, Gujarat 395010, India
    Phone: +91 96240 01789
  4. Use a tracked courier, mark the parcel “Returned goods — no commercial value”, and share the tracking number with us.

Return shipping

Return shipping for change-of-mind returns is arranged and paid by the customer. Sleepaxa does not provide prepaid return labels for non-defective returns. For defective, damaged or incorrect items, we cover the return shipping.

Refunds

Once your return is received and inspected at our warehouse, we will email you. Approved refunds are issued to the original payment method within 5–10 business days. Original shipping charges, where applicable, are non-refundable. Items that arrive worn, damaged or incomplete may be refused or refunded only in part.

Exchanges

Zero-power glasses can be exchanged for a different frame, size or tint within the same 30-day window. Ship the original pair back as described above; the replacement is dispatched once we receive it, and any price difference is charged or refunded.

Damaged, defective or incorrect items

Please inspect your order on arrival and contact us within 24–48 hours of delivery with photos of the product and packaging. We will replace or refund at no additional cost, and we cover the return shipping if we need the item back.

Warranty

All frames carry a one-year limited warranty against manufacturing defects, and lenses a six-month coating warranty. Please see our Warranty Policy for full details.

Questions? Contact connect@sleepaxa.com.