Refund policy

We want you to love your Sleepaxa eyewear. If you're not completely satisfied, we're here to help.

30-Day Returns Non-prescription (zero-power) glasses may be returned within 30 days of delivery for a refund or exchange, provided they are unused, undamaged, and returned in their original packaging with all accessories (case and cleaning cloth).

Prescription & Custom Lenses Prescription, progressive, bifocal, prism and custom-tint lenses are made to order specifically for you and cannot be returned unless they arrive damaged or defective, or were made incorrectly on our part. If we made an error with your order, we will remake or refund it at no cost to you.

How to Start a Return Email connect@sleepaxa.com with your order number and the reason for your return. Our team will send you return instructions. Please do not ship items back before contacting us.

Refunds Once your return is received and inspected, we will notify you whether it is approved. Approved refunds are issued to your original payment method, typically within 5–10 business days. Original shipping charges, where applicable, are non-refundable.

Exchanges Prefer a different frame, tint, or size? We're happy to exchange eligible items — just contact us and we'll arrange it.

Damaged, Defective, or Incorrect Items If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos and we'll replace it or refund you at no additional cost.

Warranty All frames are covered by a 1-year limited warranty against manufacturing defects.

Return Shipping For non-defective returns, return shipping is the customer's responsibility. For defective, damaged, or incorrect items, we cover return shipping.

Questions? Contact connect@sleepaxa.com.